Frequently Asked Questions

Are your Hermès bags authentic?

Yes. Every bag offered by Rare Hermès Bags is guaranteed authentic. See our Authenticity Guarantee for details.

Why are prices not shown on the website?

Rare and limited edition Hermès bags are one-of-a-kind and their market value changes frequently, so prices are shared on request. Message us on WhatsApp and we will reply with the current price.

How do I buy a bag?

Tap the “Enquire on WhatsApp” button on any product page, or message +44 7529 435784 on WhatsApp quoting the SKU. We will confirm price and availability and guide you through the next steps.

What does Special Order (HSS) mean?

A Hermès Special Order, often called HSS (Horseshoe Stamp), is a bag commissioned with a bespoke combination of colours, leather and hardware. It carries a small horseshoe stamp, making it one of the most collectible types of Hermès bag.

What is the difference between Kelly Sellier and Kelly Retourné?

The Sellier version has visible exterior stitching and sharp, structured edges for a formal look. The Retourné is stitched inside out and turned, giving it a softer, more relaxed shape.

What do the condition grades mean?

“New, never worn” means unused; “Mint” means carried very lightly with no visible wear; “Excellent” means only very light signs of use. Any specific notes are listed on each product page.

Can I see more photos of a bag?

Of course — message us on WhatsApp with the SKU and we will send additional photos or close-ups.