Last updated: 12 October 2026
Every bag offered by Rare Hermès Bags is a rare or one-of-a-kind piece. Before any purchase, we provide detailed photographs, measurements and condition information, and we are happy to send additional photos or videos on request so you can buy with complete confidence.
Final Sale
Because each item is unique and fully described before purchase, all sales are final unless one of the exceptions below applies.
Exceptions
- Authenticity: every bag is guaranteed authentic. If a bag is ever proven not to be authentic Hermès, you will receive a full refund upon its return.
- Not as described: if the bag you receive is materially different from the description and photographs provided, please contact us within 3 days of delivery and we will work with you to resolve it, including a return and refund where appropriate.
- Damaged in transit: if your parcel arrives damaged, please photograph the packaging and item and contact us within 48 hours of delivery so we can claim on the shipping insurance.
How to Request a Return
Contact us on WhatsApp: +44 7529 435784 with your order details and photos. Approved returns must be sent back unused, in the same condition, with all packaging, tags and accessories (box, dustbag, lock, keys, clochette and any documents), using a fully insured and tracked service. Refunds are issued to the original payment method once the item has been received and inspected.
Questions
If you have any questions before or after your purchase, we are always happy to help on WhatsApp: +44 7529 435784.