Last updated: 12 October 2026
Rare Hermès Bags (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you use rarehermesbags.com or contact us, how we use it, and the choices you have.
Information We Collect
- Information you give us: when you message us on WhatsApp or otherwise contact us, we receive your name, phone number and anything you choose to share, such as the bags you are interested in, your delivery address and payment details needed to complete a purchase.
- Technical information: like most websites, our hosting provider and website software automatically record basic data such as your IP address, browser type, device and the pages you visit, to keep the site secure and working properly.
- Cookies: our website uses essential cookies required for it to function (for example, security and session cookies). We do not use advertising cookies.
How We Use Your Information
- To answer your enquiries and provide prices, photos and availability.
- To arrange the sale, payment, insured shipping and after-sale support of any bag you purchase.
- To keep records required for accounting, tax and legal purposes.
- To protect our website and business against fraud and misuse.
We do not sell or rent your personal information to anyone.
Sharing Your Information
We share personal information only where necessary to provide our service, for example with courier and insurance companies to deliver your order, payment providers to process payment, and our website hosting provider. These parties may only use your information for that purpose. We may also disclose information if required by law.
When you contact us on WhatsApp, your messages are also processed by WhatsApp (Meta) in line with WhatsApp’s own privacy policy.
How Long We Keep Your Information
We keep enquiry messages only as long as needed to help you, and purchase records for as long as required by law (typically for tax and accounting purposes).
Your Rights
Depending on where you live, you may have the right to access, correct or delete the personal information we hold about you, or to object to how we use it. To make a request, contact us on WhatsApp: +44 7529 435784.
Security
We take reasonable technical and organisational measures to protect your information. Our website uses an encrypted (HTTPS) connection.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page.
Contact
If you have any questions about this policy, please contact us on WhatsApp: +44 7529 435784.